Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, contact us at riguetbel78@gmail.com. If your return is accepted, we will provide the return address and instructions. Please do not send an item back without contacting us first, as unauthorized returns will not be accepted.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Damages and incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at riguetbel78@gmail.com. Include your order number and clear photos or videos so we can evaluate the issue and provide a solution.

Exceptions and non-returnable items

We cannot accept returns for used items, personalized products, gift cards, or final-sale items. Please contact us if you have questions about your item.

Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation once the order has been processed or shipped.

Exchanges

To exchange an item, request a return first. After the return is accepted, you may place a new order for the desired item.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at riguetbel78@gmail.com.